Refund & Cancellation
1. Timeframe
For publicly scheduled cohorts purchased directly from ClarityReach Health, you may request a full refund within fourteen (14) days of payment if no live session has begun and materials have not been substantially accessed. After the fourteenth day, or once the first live module commences, refunds are evaluated under the partial refund criteria below. Custom enterprise agreements may specify different windows in writing.
2. Contact
Refund requests must be emailed to hello@network-pointgrid.digital with the subject “Refund Request,” including participant names, programme title, and payment confirmation. We will acknowledge receipt within five (5) business days and communicate decisions within fifteen (15) business days unless additional verification is required.
3. Process
Approved refunds are credited to the original payment method where technically possible; otherwise we will coordinate an alternative traceable transfer. Partial refunds, when granted, reflect unused portions of the programme net of administrative fees disclosed at purchase. Certificates or attestations already issued may be voided if a refund is granted for the associated module.
4. Scope
This policy applies to training fees paid to ClarityReach Health for standard programmes listed on this website. Third-party venue fees, travel expenses, or separately contracted advisory work are outside this policy unless expressly included in your invoice. Taxes and statutory charges follow applicable refund rules.
5. Exceptions
No refund is available for breaches of attendance policies, unauthorised sharing of materials, or completion fraud. If a programme is cancelled by ClarityReach, you may elect a full refund or a credit toward a future cohort. Force majeure events may delay delivery without constituting automatic refunds; we will propose rescheduled dates in good faith.
Related: Privacy Statement · Cookie Notice · User Agreement · Refund & Cancellation